Hawa Collection
You are entitled to cancel your order within 3 hours without giving any reason for doing so.
The deadline for returning an order is 14 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise your right of returning, you must inform us of your decision by means of a clear statement.
We will reimburse you no later than 3-4 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
Conditions for returns:
In order for the goods to be eligible for a return, please make sure that:
The goods were purchased in the last 14 days
The goods are in the original packaging
The following goods cannot be returned:
The supply of goods made to your specifications or clearly personalized.
The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.
The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning the goods to us. You should contact us before you ship.
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us.
SHIPPING
All items ordered, are dispatched within 1-2 working days of cleared payment.
Standard Canada delivery - All items with tracking number are usually delivered within 2-5 working days of the day of dispatch
Standard USA and UK delivery - All items with tracking number are usually delivered within 2-8 working days of the day of dispatch.
Standard Europe, Africa, Asia SHIPPING
All international deliveries with tracking number takes approximately 5-25 working days to deliver (after date of dispatch).Countries such as France, Spain, Belgium, Denmark, Germany, Djibouti, Somali... all take approximately this long to deliver. Please note, if the parcel is held in customs, this can affect the delivery time.
We will not take responsibility for any incorrect address details provided or for the parcels not being claimed by the buyer.
Please make sure to provide us with the correct address, as we will not be held responsible for costs incurred or lost packages due to errors in address details